Media Notes Canonical

Luxury Brands/Retailers Using Social Media To Swiftly Connect With Their Potential Customers


‘Sophistication, opulence, timeless:these words are the cornerstones of luxury brands. But how, in fact, does a brand remain timeless in the digital age?’ Gabriel Shaoolian questioned this in Huffington Post (081417). She added, ‘It evolves its marketing strategy to meet the changing emotional and physical landscape of its consumers, and it uses modern technology to conquer new platforms and expand brand narrative along the way.’

McKinsey stated that ’40% of all luxury goods purchase decisions are influenced by what consumers see and hear online. That means, in an industry with more than $280 billion in sales last year, online-influenced purchases accounted for more than $100 billion in revenue.’

Social media, previously seen as too mass marketing, has become an increasingly important marketing tool for luxury brands and especially for luxury retailers. They are turning to social media in an effort to stay engaged with consumers as well as create new revenue streams, according to a top Facebook executive. ‘Generally speaking’, stated Matt Jacobson, head of marketing development at Facebook, told the South China Morning Post, ‘the biggest luxury brands are normally the last to innovate, but some of our best work has come from Hermès, Rolex, Porsche, LVMH, Gucci and Chanel as a way to directly connect with customers. This idea of brands connecting more directly with consumers, that’s a powerful trend. Luxury brands need to maintain a high level of customer service, amid a level of aspiration that doesn’t exist for other products.

Luxury firms themselves admit they are late to the game when it came to adopting a digital approach, but said they now see it as complementary. ‘In the past, the […]

By |November 16th, 2017|Media Notes Canonical|Comments Off on Luxury Brands/Retailers Using Social Media To Swiftly Connect With Their Potential Customers

1 in 7 Women in the US Accesses the Internet Only Via Mobile Devices


Mobile users in the US spend around 2-and-a-half hours per day with their devices, a figure that is creeping up on TV viewing time and that is one of the highest averages across key markets. That’s according to a recent report from comScore, which noted that mobile accounted for almost two-thirds (65%) of digital minutes in the US during May.

How Many Internet Users Are Mobile-Only?

Among the 13 countries measured, mobile captured a majority share of digital time in all countries, led by Indonesia (90%) and India (86%) while lowest in Germany (57%).
Not too surprisingly, India and Indonesia have the highest incidence of mobile-only users, at 70% and 67%, respectively, while Germany has the lowest (4%). The mobile-only share refers to the percentage of the digital population that only uses mobile devices to access the internet.

Mobile-only share of the digital population stood at 12% in the US in May, up from 10% a year earlier.

The study reveals that mobile-only usage is not strongly correlated with age. One-quarter of the young digital population across 10 selected countries (Brazil, Canada, China, France, India, Italy, Malaysia, Spain, UK and the US) accesses the internet only via mobile devices. But that percentage remains quite steady among 25-34-year-olds (28%), 35-44-year-olds (26%) and those ages 45 and older (24%).

Women Are More Likely to be Mobile-Only

The report demonstrates that women have an equal or higher likelihood of being mobile-only than men in each of the 13 countries tracked but one: India. The differences were particularly acute in Mexico (49% of women are mobile-only, versus 37% of men), Spain (35% and 29%, respectively) and China (26% and 19%, respectively).

Within the US, 14% of women […]

By |November 7th, 2017|Media Notes Canonical|Comments Off on 1 in 7 Women in the US Accesses the Internet Only Via Mobile Devices

Specific Words in Product Descriptions Boost Online Sales, Study Shows


Research from Stanford scholars revealed that specific words in product descriptions can predict sales. They found that polite language that invokes culture or authority helps products sell. The work was carried out on online products in Japan, but the authors’ method could reveal top-selling words in English, Chinese and other languages.

Computer science graduate student Reid Pryzant and Stanford linguist Dan Jurafsky applied a machine learning technique to analyze more than 90,000 food and health-related product descriptions and their sales data on the Japanese e-commerce marketplace Rakuten. The more of those keywords a description contained, the better the product sold, according to the research results, which recently appeared in an article presented at the SIGIR Workshop on eCommerce in Tokyo, Japan. “Product descriptions are fundamentally a kind of social discourse, one whose linguistic contents have real control over consumer purchasing behavior,” the researchers wrote. “Business owners employ narratives to portray their products, and consumers react accordingly.”

Challenges of language analysis

Online vendors have long struggled to figure out why the exact same product offered on different websites has varying sales figures. Previous research focused on online consumers’ reactions to product reviews and word-of-mouth recommendations. But product descriptions haven’t received as much attention because studying the effects of language on consumer habits is a difficult task, according to researchers.

The problem is that many words are associated with high sales simply because they signal the product’s brand or pricing strategy, the researchers said. For example, if a product’s description includes brand names like “Nike” or phrases like “free shipping,” its sales will be higher than a description that doesn’t. But these are words that advertisers can’t change. “We’re more interested […]

By |October 29th, 2017|Media Notes Canonical|Comments Off on Specific Words in Product Descriptions Boost Online Sales, Study Shows

Nearly Half of Social Users Say Platforms Spark Purchases.


New study finds Facebook most likely to inspire a purchase decision.

Nearly half of US social network users make purchases that begin on social sites, a new study reports, a finding that underscores the increasingly free-form path to purchase. According to an August 2017 survey by visual commerce platform ViSenze, nearly one-third of social users make a purchase that begins on a social site about once a month.

Almost 15% of respondents said they make such purchases more frequently. The survey is the latest to highlight social’s role in consumers’ purchasing decisions.

Social platforms have had trouble living up to hopes that they would be strong drivers of direct sales, but a growing body of evidence makes clear that social touchpoints contribute along the path to purchase.

ClickZ, in partnership with Catalyst, polled US digital buyers in August 2017 about the sources that influenced their purchase decisions. According to the survey, social media influenced roughly one-quarter to one-third of respondents’ purchase decisions on items ranging from furniture to baby care.

Though social influence fell far short of other options, such as product reviews, the levels were not insignificant. The ViSenze survey asked about purchases that “begin” on social platforms—purchases that could be considered more akin to the original vision of true social commerce. Asked which social platforms were most likely to inspire a purchase decision, respondents scored Facebook considerably higher (31.8%) than Pinterest (16.4%) or Instagram (12.5%). Snapchat, the other option listed, registered below 2%.

A recent PwC survey on holiday shopping, which broke down results by age, found somewhat parallel results. In that survey, US […]

By |October 21st, 2017|Media Notes Canonical|Comments Off on Nearly Half of Social Users Say Platforms Spark Purchases.

Can Social Media Create Brand Awareness and Drive In Customers?


Manufacturers and retailers are constantly talking about finding new ways to drive traffic, thus added sales. First, we all have to understand that the shifting consumer shopping behavior, from how they show across different retail channels, between departments and categories across the store, to how they shop differently for brands, is a fact. It is not some esoteric thesis from a professor in a college speaking on conditions of today in business. This disruption has left both manufacturers and retails struggling to adapt. But first we have to understand through experience and research, where dollars are being spent and how to tap into changing shopping habits in order to drive growth. Consumer dollars haven’t vanished from brick & mortar. As Nielsen has stated, ‘The automation behind digital retail is changing how consumers shop Across channels, particularly online, consumers are buying less each time they shop.’ They say it is an action called ‘not filling the basket’. They further stated, ‘Their (customers) primary goal is to simply get what they want quickly and without any friction.’

That is all well and good, but how can you get them to prefer your store…get them to come into your store?

In a world where budgets in retail have decreased, primarily because sales have declined, one cannot live by what we did before…what our fathers did before us…what their fathers did before them. We live in a completely different world. Only a few things of commonality blend over the generations. Radio is still in the cars…television sets are still in the homes…and something on print is occasionally seen as we go by the place where you buy water in the […]

By |October 14th, 2017|Media Notes Canonical|Comments Off on Can Social Media Create Brand Awareness and Drive In Customers?

Mobile To Overtake Desktop In Retail Visits


If there ever was an immediate need to make sure your website is mobile friendly, the time is now! For those who have delayed, get moving. For those who have taken their employees word for their website’s mobile friendliness, double check with an independent consultant. For those who have just made a new website, full of stuff and movement, you better double check with an outside consultant to make sure you are really mobile friendly.

In a new report, Adobe expects mobile to surpass desktop by the end of the year. While desktop remains the primary driver of retail revenue, retail mobile visits are steadily rising, and the data suggests it will surpass desktop in visit share by the end of 2017.

Today, people are viewing retailers on their phones, but still buying from their desktops,” Schreiner said. “By the end of the year, we’ll see mobile eclipse desktop with site visits. It’s hard to imagine they won’t take a very big share of sales, too.”

The study also details how effective email promotions and social conversions are at different times of the day. Email promotions are most successful in the morning and evening, whereas social and display conversions grow in the late evening, probably thanks to impulse buys.

Social still lags as a channel. Retail will have its mobile moment before the end of the year. And paid search is challenging organic for the number one channel.

A couple of notes:

. Search channels convert best in the afternoon.

. Social and Display best convert in the late PM and early AM.

. Tablet share continues to decline.

. Quality over quantity is the key strategy.

. Overall […]

By |September 28th, 2017|Media Notes Canonical|Comments Off on Mobile To Overtake Desktop In Retail Visits

Social Messaging To Drive 2018 Strategies


The big question as we all begin to budget for 2018 is: What Social Trends Are Marketers Paying Attention To? According to eMarketer, many are looking at social messaging and video.

Social media is providing marketers with an ever-growing litany of media options beyond just display advertising. But which are the most important? A new study from The Creative Group polled 400 US advertising and marketing executives, asking them which social media trends they expected to have the greatest effect on their advertising and marketing efforts in 2018.

According to Rimma Kats writing in eMarketer, ‘One-third of ad and marketing execs said social messaging would sway their efforts in 2018, making it the top choice among survey respondents. Video was another trend that many respondents said would play a role in their marketing strategies next year, named by 28% of respondents—an unsurprising outcome.’

Meanwhile, influencer marketing, which continues to draw a lot of press attention, was expected to have a large effect by just 11% of respondents. Meanwhile, only 10% thought virtual and augmented reality were sure to affect social marketing strategies.

A separate study by gen.video and Geometry Global, conducted in March and April 2017, found that nine in 10 social network users are influenced to make a purchase after seeing content on social media. And video has the greatest influence of all content types.

By |September 26th, 2017|Media Notes Canonical|Comments Off on Social Messaging To Drive 2018 Strategies

It’s About People…Not Product


Marketing is undergoing a much-needed makeover to better align sales and business results. Old ways of thinking are not going to deliver the results needed. A shift in focus is already underway.

Customers, stakeholders, influencers, decision-makers and consumers all require renewed attention. JoDee George, in writing about the subject stated, ‘Finding new thinking and new marketing strategies that move the needle is essential. And the solution is relatively simple: Put people, not product, at the center of everything you do. To be clear, people are your target audience.’

The solution is relatively simple, states Ms George. ‘Put people, not product, at the center of everything you do.’ People are your target audience.

She adds, ‘People are whoever is an important audience that you spend time thinking about, developing content for and considering how to contact. People are who you need to persuade to buy whatever it is you’re selling. 

Melody Yan further noted the benefits of people-first marketing were multiple. First, it drives conversations. It strengthens the engagement of your brand across audiences, channels and campaigns to maximize your ROI. Second, it increases your brand’s memorability. A Study by Yahoo! demonstrated that personalized creative is 54% more engaging and 45% more memorable than generic creatives. Third, it provides real value. Provide relevant and compelling content that specifically parts the needs, interests and pain points of your target audience. Fourth, it captures your customer’s attention. A study by Microsoft Corp. found that the average attention span is eight seconds. Presenting a personalized message will allow you to capture your audience within this fleeting window.

Lauren Drell noted that it’s important to look at consumers as people because each brand, […]

By |September 22nd, 2017|Media Notes Canonical|Comments Off on It’s About People…Not Product

Mobile Use Lowers Consumer Patience In eCommerce


A recent report from Akamai indicates that users have little patience when it comes to making purchases on a mobile device. Here are just a few of the stats:

• While almost half of all consumers browse via their phones, only 1 in 5 completes transactions on mobile

• Optimal load times for peak conversions ranged from 1.8 to 2.7 seconds across device types

• Just a 100-millisecond delay in load time hurt conversion rates by up to 7%

• Bounce rates were highest among mobile shoppers and lowest among those using tablets.

Gord Hotchkiss, writing in MediaInsider (082917) suggested that there may be more behind this than just slow load times. He noted that we also have to consider what modes we’re in when we’re interacting with our mobile device.

In 2010, Microsoft did a fascinating research project that looked at how user behaviors varied from desktop to tablet to smart phone. The research was headed by Jacquelyn Krones, who was a search product manager at the time. Search was the primary activity examined, but there was a larger behavioral context that was explored. While the study is seven years old, I think the core findings are still relevant.

The researchers found that we tend to have three large buckets of behaviors:
• Missions,
• Explorations and
• Excavations.
Missions were focused tasks that were usually looking for a specific piece of information – i.e., looking for an address or phone number. Explorations where more open ended and less focused on a given destination – i.e., seeing if there was any thing you wanted to do this Friday night. Excavations typically involved multiple tasks within an overarching master task […]

By |August 31st, 2017|Media Notes Canonical|Comments Off on Mobile Use Lowers Consumer Patience In eCommerce

MILLENNIALS ON MILLENNIALS: LOTS OF LOVE & LACK OF LOYALTY


Nielsen came out with a definitive report that if you are in business, you should take a look at. According to Nielsen, Millennials are often the most stereotyped, yet coveted, group for marketers. The second-largest generation group in the U.S. has now “grown up,” and its consumers have disposable incomes. This provides a plethora of opportunities for advertisers and marketers who are so eager to reach them, as Millennials are highly engaged, using multiple platforms for many hours on a daily basis.

Volume II of Nielsen’s Millennials on Millenials report series offers critical insight into Millennials influence and engagement. The report is unique in that it was produced and researched by a team of Nielsen Millennial associates, utilizing their everyday experiences as they compiled data and insights about the lifestyles of their peers—who are often the first to recognize emerging trends, technologies and cultural phenomena. Nielsen Millennial associates have the unique ability to leverage this data to discover ways to reach their own generation.

Within a fragmented media landscape, the myriad forms of engagement are as varied as the personalities that use them. So what drives Millennial media involvement when it comes to music streaming?

Millennials are active listeners of music streaming services and are 21% more likely to frequently choose songs than to let the music play without making changes. They also access digital music more regularly than consumers 35 and older. While Millennials are active listeners, they’re 18% more likely to use multiple music apps on a monthly basis. In fact, nearly 60% of Millennials use two or more apps for streaming, compared with only 39% of consumers aged 35 and up.

The recent report also sets […]

By |August 23rd, 2017|Media Notes Canonical|Comments Off on MILLENNIALS ON MILLENNIALS: LOTS OF LOVE & LACK OF LOYALTY